A few days ago they approved the order from Chinese user with email address of owner for crack site (crackzq.com).
I submitted the request to refund this order but still now the request is not processed. On refund page they wrote that they need approx. 2 hours to process.
Something strange is there in last months. They are not my primary registrar (they are third after ShareIt and PayPro) but anyway I’m waiting the better antifraud system and better response for customer requests.