ShareIt currency conversion

I do not understand what currency exchange used in ShareIt for online purchases.

The license price for our Viewer for MS Outlook Messages is 20 EUR

Yesterday customer from USA ordered the license and payed $27.44 (he sent to me the pdf with invoice). But as I see from online reports in ShareIt Control Panel the same transaction counted as $24.21

1. $24.21 is more “correct” due current exchange rates
2. but why they charged the customer for additionally $3.23 ????

This is not first time when I see the incorrect transactions in invoices. But still now I do not understand the algorithm for currency exchange in ShareIt:-(

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